How can we help?

Write to hi@floppy.life. Tell us your Mac model and macOS version; a screenshot helps. We answer within two working days.

Floppy can't see some folders

macOS protects some folders, such as Mail, Messages and other apps' data. Floppy counts that space as Hidden. To let Floppy read a disk or folder, drag it onto the window or add it under Locations and allow access when macOS asks.

I moved something by mistake

Everything Floppy moves goes to the macOS Trash. Open the Trash in Finder, select the item and choose File ▸ Put Back. While an item is still in the Tray, drag it out or press ⌘Z.

The numbers differ from Finder

Floppy counts the space files really take on disk, and counts hard-linked files once. Finder shows file sizes, which can be larger or smaller. Purgeable space is space macOS frees by itself when needed.

Refunds

Purchases on the Mac App Store are handled by Apple. Request a refund at reportaproblem.apple.com.